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Terms & Conditions

Shortages or Damage

All shortages and damages from FedEx, UPS or other freight carriers must be reported to AllStuff.com within 48 hours. If you receive product that has been obviously damaged in transit, please refuse the delivery. If you notice a shortage or damage after the carrier has left your premise, you must file a claim with the carrier according to their policies. If you need help with filing a claim with the carrier, please contact AllStuff.com Customer Service.

Warranty

  1. Compatible Cartridges - Remanufactured and compatible cartridges for copiers, printers, inkjets, and fax machines are warranted to be free from manufacturing and material defects for a period of 1 year from the date of purchase. If, at any time, AllStuff.com's compatible parts and supplies fail to perform according to the aforementioned, AllStuff.com's will replace the item or credit the full purchase price.
  2. OEM Parts and Supplies - AllStuff.com does not warrant any Original Equipment Manufacturer (OEM) parts and supplies, including drums, toners, developers, cartridges, or imaging units. However, AllStuff.com can assist you in contacting the OEM for a claim or exchange on a case-by-case basis

Limitations and Liabilities

AllStuff.com's warranty coverage does not include freight related or accidental damage, or improper installation, storage, or abuse of the products. AllStuff.com's liability is limited to the value of the product that is sold. AllStuff.com will not be held liable for consequential damages to systems, or components internal or external. Buyer accepts full responsibility for use of said product.

Product Returns

Prior to returning any merchandise (defective or otherwise), customers must contact AllStuff's Customer Service to obtain a Return Authorization Number and shipping instructions. All non-defective returns must be in resale condition and in the original packaging. Please do not mark, or write address or Return Authorization Number on the outside of the original packaging. Returns are only accepted within 30 days of the original sale date. Return Authorization numbers are valid for 15 days from date of issue. All returns are subject to inspection by AllStuff.com on the resell condition, and credit will be issued once the product has been received and inspected. All return shipping charges will be the responsibility of the customer, unless the error was due to AllStuff.com.

Defective Merchandise

All defective returns must be pre-authorized by AllStuff.com by contacting our Customer Care Team for return instructions. AllStuff.com will credit or exchange the defective product upon receipt and inspection of the merchandise.

*AllStuff.com is not responsible for typographical errors. Price, availability, terms and conditions are subject to change without notice.