FAQs

All orders of $50 or more will ship free via ground service. Orders below $50 will ship at standard shipping fees. Expedited services are available at your request (expedited and overnight shipping) for an additional charge.

New/unused items may be returned within 30 days from date of purchase. Return shipping fees will apply.

Defective items may be within one year from date of purchase.

If there are mistakes with your order or products arrive defective or damaged at the time of receipt, then we will make it right! We will replace your item and will cover the cost of return shipping.

Opened or expired items cannot be refunded. Please note, we reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone management believes to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted. Returns received after the 30-day return period are accepted at our discretion.

A compatible toner is very similar to an OEM cartridge but it is manufactured by a third-party manufacturer that isn’t the OEM. The parts are all compatible in design and construction compared to the OEM. Compatible toner cartridges may be used in a variety of printers compared to a genuine OEM cartridge which is manufactured by the original manufacturer.

Each cartridge is designed and manufactured to meet or exceed OEM product specifications for yield*, output quality, and overall performance. The only difference you should notice between our products and the OEM products is the savings you receive.

*Yield information is an estimation based on a 5%-page coverage. Actual yield may vary based upon machine, paper type, humidity and actual prints.

To support our focus on quality, AllStuff.com ink and toner products only use premium raw materials from world-class suppliers to ensure the best product performance. The toners we use in our cartridges will meet or exceed OEM performance specifications.

Compatible and remanufactured supplies are warranted to be free from manufacturing and material defects for a period of 365 days from the date of purchase. If, at any time, AllStuff.coms' compatible and remanufactured supplies fail to perform according to the above, we will replace the item or credit the full purchase price.

Please feel free to contact our customer service team. We will review the nature of your claim, and try our best to ensure that you are satisfied with your purchase.

Please contact AllStuff.com’s customer service to obtain a Return Authorization Number and shipping instructions. We will credit or exchange the defective cartridge as soon as we have received and inspected the item.